Price Match Guarantee checks prices every day to make sure we can give you the lower price and most competitive holidays.

If you book with us and within 24 hours of your booking being confirmed find your holiday on sale, and available to book, at a lower price on a travel website of a competitor based in the same country, we will refund the difference to you, subject to the following terms and conditions:

Terms and Conditions

  1. Our Price Match Guarantee only applies to bookings purchased online only and not over the telephone.
  2. The Price Match Guarantee applies only to internet sites that have the identical (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, hotel, room type, number of rooms and board basis) product immediately available to book all on one site, and the product is priced accurately.
  3. Refunds will only be issued on bookings where the full balance of the holiday has been paid by you i.e. the Price Match Guarantee does not apply to deposit only bookings.
  4. The Price Match Guarantee request can only be submitted to us once your booking has been confirmed by us, and must be submitted within 24 hours of your confirmed booking. The Price Match Guarantee does not apply to bookings for package holidays made within 14 weeks of departure or Flight plus Hotel bookings made within 14 days of departure.
  5. The person responsible for making the booking (lead name) must make the claim.
  6. You must have taken reasonable care to book on our site at the best available price.
  7. The holiday you are asking us to Price Match must be from a legitimate Travel Trust Association, ABTA Member and/or ATOL holder’s website, available to book online and must include any handling charges, booking fees, credit card fees and such like.
  8. The rate applicable to the holiday you are asking us to Price Match must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers or offers or bulk-buy discounts.
  9. The Price Match Guarantee does not include matching our own offers which may change subject to availability or holidays sold through internet auction sites.
  10. must be able to obtain the same price without being a member or part of a loyalty scheme. Few travel websites will advertise lowest possible price but these holidays are not bookable on website and prompts customer to contact the travel company where prices of such holidays increases significantly. Only bookable holidays are included in our price match guarantee.
  11. Please note that we will not Price Match individual elements of a holiday where you have chosen to book the flight and hotel with us – we will only Price Match a better overall total price. For example, if you have booked a holiday including a flight and a hotel on our site, we will not reduce our price where you find a lower price for just the flight or just the hotel separately and where we offer to Price Match a holiday, both elements of the holiday must be available on a single website, bookable as one unit, at a lower overall price.
  12. The holiday you are asking to Price Match must be in pounds sterling.
  13. We are unable to match prices for flight only
  14. Only 1 price match per customer will be considered.
  15. The lower quote must be in £GBP.
  16. We will not accept screenshots or other purported evidence of a lower price that can not be independently confirmed by our customer services team.

If the price you have found abides by all of the above, simply email us with heading “Price Match Guarantee” from the lead passenger’s email account. Remember to include your booking reference number and all the details above.

Why you must claim within 24 hours obtains the best prices for your booking. Prices do change minute by minute, and the costs may go up or down in the future, but when you book you are then guaranteed the price applicable at the time of booking. Some suppliers (e.g. airlines and hotels) may reduce or increase their prices closer to departure or during sale periods, but will have already paid the original price on your behalf. Therefore we can only guarantee a holiday package price for 24 hours because prices can go up or down by the following day.

Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking us to Price Match is no longer active, as it prevents us from viewing the comparison holiday.

Should this mean that we are unable to view a Price Match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot.

We will review the details of your Price Match request and reply to you via email within 7 working days. Refunds will be re-credited to the original card used to make your online purchase within 14 days.

We reserve the right to modify or discontinue the Price Match Guarantee or restrict its availability to any person at any time for any or no reason and without prior notice or liability to you.

Updated: 30 Oct’2019.